Understand the equipment, its operation, its daily checks, periodic maintenance, its warranty terms & conditions, through your supplier and also by reading the publication provided with product.
Ensure your supplier has registered your equipment on CRM of KOEL and transferred the ERF to Dynamic Engineering Services.
Run the Generator on its specified & balanced load only. Use proper earthing for Genset.
While lodging complaint, tell Engine Serial Number, Hours run and Nature of Complaint clearly to the customer care executive.
On completion of Warranty Period get the 'Annual maintenance Contract' done with 'Dynamic Engineering Services' to maintain the equipment in good health
Carry out daily checks & periodic maintenances without fail.
Run the Equipment on its specified parameters.
Do not allow unauthorized persons to attend your equipment during warranty period.
2. Training For The Operations & Periodic Maintenance
Whenever our Engineer visits your equipment for any servicing or attending a complaint, ensure your concerned personnel operating & maintaining the equipment are obtaining training for daily checks, operations & periodic maintenance from them.
If you want any special training to be conducted for your personnel, please do contact us, it will be organized on mutual convenience.
3. Annual Maintenance Contract
After Warranty period, get the 'Annual Maintenance Contract' done with 'Dynamic Engineering Services' for maintaining good health of your equipment.
Quotation for AMC will be provided by us, as per your equipment and No. of visits required in a year.
As per average running hours of your equipments and in the convince of customer Customized AMC program is also available with us.
The health checks & routine servicing only will be covered under AMC. All the consumables & major work will be on chargeable basis.
4. Top And Major Overhauls Of Diesel Engines
Top / Major Overhauls of all engines will be carried out by our trained personnel, by using Genuine Spares only. It can be carried out at site or our workshop, as per mutual convenience.
5. Repair Of KG Alternator, Canopy And Control Panel Of Diesel Power Generators
Alternator repair, rewinding and servicing will be carried out by trained personnel.
Canopy repair / replacement will be carried out with genuine spares / canopy.
Control Panel fault rectifications, replacement of components, modifications according to need of customer will be carried out by trained personnel.
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